Vehicle Registration Required to Activate Warranty

All eBikes must be registered in our system before customer delivery to activate warranty and access after-sales supportUnregistered vehicles are not eligible for warranty or technical service.Please register each unit immediately after sale。

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Vehicle Registration

Vehicle Registration

To ensure full after-sales support and warranty activation, every eBike must be registered through our Vehicle Registration System before delivery to the customer.

Vehicle Registration
Warranty Form

Warranty Form

To initiate a warranty claim for your eBike, please complete our detailed form with all required information, and our support team will contact you promptly to assist.

Warranty Form
The Story Of E Ride Pro

The Story Of E Ride Pro

Firmware Update Software

Controller Diagnose Tool

Battery BMS Diagnose Tools

Solve 00C00 Error Code

Have question with your 3.0 battery type?

Type A Battery

Type A Battery

Screw mounted on the top

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Type B Battery

Type B Battery

Screw mounted on the side

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FREQUENTLY ASKED QUESTIONS

FAQ

Product SpecS & Features

What percentage of the bike is assembled upon delivery?
What are the power modes available on the E Ride Pro bikes?
Is the battery water-resistant?
How long does the battery last before needing a replacement?
What is the seat height and rotor size for the Pro SS model?
Can I ride the E Ride Pro on a freeway?

Maintenance & Troubleshooting

What should I do if the brakes on my E Ride Pro feel squeaky?
What type of brake fluid should I use for my E Ride Pro?
How do I troubleshoot a wiring issue on my E Ride Pro bike?
What should I do if my bike’s display shows an error code?
What should I do if my E Ride Pro bike is making unusual noises?

Order & Security Concerns

How can I cancel or change my order?
What can I do to protect my E Ride Pro bike from theft?

DEALER RESOURCES

At E Ride Pro, we empower our dealers with essential resources tailored for effective marketing. By utilizing the password from your Dealer Welcome Kit, you can access a wealth of materials designed to boost your promotional efforts. If you need assistance, don’t hesitate to reach out for help. We're here to support your success!

Dealer Downloads